Customer Success AI Tools
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Delighted
Freemium
Delighted is a customer feedback and NPS survey platform that makes it easy for product, CS, and CX teams to collect, analyze, and act on real-time customer sentiment across the entire customer lifecycle. It supports NPS, CSAT, CES, and 5-star survey formats delivered via email, SMS, in-app, web, and kiosk channels, with automatic follow-up questions that capture the qualitative context behind each score. Delighted's AI-powered comment analysis clusters open-ended feedback into themes and trends so teams can quickly identify the most common drivers of promoters and detractors without reading through thousands of individual responses, enabling faster and more targeted improvements to the customer experience.
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AskNicely
Paid
AskNicely is a customer experience and NPS platform designed to help service businesses and SaaS companies collect frontline customer feedback in real time and turn it into coaching opportunities and process improvements that drive loyalty and growth. It sends automated NPS, CSAT, and CES surveys immediately after key customer interactions, then routes the feedback to the right team member with suggested response templates so no unhappy customer goes unacknowledged. AskNicely's Frontline Success platform connects individual customer feedback scores to the employees who delivered the experience, enabling managers to coach specific team members based on real customer sentiment data rather than generic training programs.
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Survicate
Freemium
Survicate is a customer feedback and survey platform that enables product, marketing, and customer success teams to collect targeted insights at every stage of the customer journey through in-app, email, website, and mobile surveys. Its survey targeting engine triggers questions based on user behavior, product events, or NPS score, ensuring feedback is collected from the right users at the most contextually relevant moments rather than sending generic blasts to the entire user base. Survicate integrates with HubSpot, Salesforce, Intercom, Amplitude, and Segment to push survey responses directly into the tools teams already use, enabling closed-loop follow-up workflows that act on negative feedback before it becomes churn.
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UserGuiding
Freemium
UserGuiding is a no-code product adoption and user onboarding platform that enables SaaS companies to create interactive walkthroughs, tooltips, checklists, and in-app announcements without writing a single line of code. Product and CS teams use UserGuiding's visual builder to design step-by-step guided tours that activate new users, introduce features to existing customers, and surface contextual help exactly when and where users need it inside the product. Its analytics track completion rates, drop-off points, and feature activation metrics for each guide, enabling teams to identify which onboarding steps create friction and optimize them continuously to improve activation rates, reduce support ticket volume, and accelerate time to value for new customers.
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Stonly
Freemium
Stonly is an interactive guidance and knowledge management platform that helps customer success, support, and product teams create branching step-by-step guides that adapt to each user's specific situation and answers. Unlike static help articles, Stonly guides ask users qualifying questions and then show only the relevant steps based on their responses, dramatically reducing the time it takes for customers to find solutions and lowering the volume of repetitive support tickets reaching human agents. Stonly integrates with Zendesk, Intercom, Freshdesk, and HubSpot to embed intelligent guides directly into support workflows and product interfaces, and its analytics show exactly where users drop off in each guide so content teams can continuously improve resolution rates.
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Appcues
Paid
Appcues is a product adoption platform that lets SaaS teams build and publish in-app experiences including onboarding flows, feature announcements, NPS surveys, and checklists without engineering support. Product managers and growth teams use Appcues' visual builder to design multi-step walkthroughs targeted to specific user segments based on plan, role, usage history, or custom attributes pulled from your data warehouse or CRM. Appcues' analytics measure how in-app experiences impact activation rates, feature adoption, and NRR over time, giving teams the evidence they need to justify continued investment in product-led onboarding and connect CS programs directly to measurable revenue expansion and churn reduction outcomes.
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WalkMe
Paid
WalkMe is an enterprise digital adoption platform that overlays intelligent guidance onto any web application to help employees and customers complete complex workflows without training or support tickets. Organizations use WalkMe to build smart walk-throughs, task automation, and contextual help that appear directly on top of existing SaaS tools like Salesforce, SAP, Workday, or custom web applications, guiding users step by step through processes without them needing to leave the application or consult documentation. WalkMe's analytics platform tracks software usage, task completion rates, and workflow abandonment across the entire enterprise software portfolio, giving digital transformation leaders data to measure adoption ROI and identify which applications are underutilized due to usability friction rather than lack of business value.
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Whatfix
Paid
Whatfix is a digital adoption platform that helps enterprises accelerate software adoption and improve employee and customer productivity by embedding real-time, contextual guidance directly into any web application. HR, IT, and training teams use Whatfix to build interactive walkthroughs, task lists, smart tips, and self-help widgets that appear inline within enterprise applications like Salesforce, ServiceNow, SAP, and custom tools, eliminating the need for separate training sessions or static documentation. Whatfix's product analytics suite tracks how employees actually use software, which tasks generate the most help widget interactions, and where users abandon critical workflows, giving organizations actionable data to measure adoption progress and calculate the ROI of their digital adoption investment.
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Bonjoro
Freemium
Bonjoro is a personal video messaging platform that helps customer success, sales, and marketing teams send short, personalized video messages at key moments in the customer journey to build stronger relationships and improve conversion and retention rates. CSMs use Bonjoro to record quick welcome videos for new customers, celebrate milestones with long-term clients, and re-engage churned or at-risk accounts with a human touch that email alone cannot replicate. Bonjoro integrates with HubSpot, Intercom, Mailchimp, Zapier, and dozens of other tools to trigger video message tasks automatically when customers hit specific lifecycle events, making it easy to deliver personalized outreach at scale without requiring CSMs to manually monitor every account for the right moments to reach out.
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Scribe
Freemium
Scribe is an AI-powered process documentation tool that automatically generates step-by-step visual guides by capturing your screen as you complete any workflow, making it effortless for CS and implementation teams to create customer-facing how-to documentation without writing a word manually. As you click through a process, Scribe records each action and automatically produces a shareable guide with annotated screenshots, numbered steps, and descriptive text that can be embedded in knowledge bases, sent via email, or shared as a link with customers needing hands-on guidance. CS teams use Scribe to build libraries of SOPs for common customer requests, reducing the time spent on repetitive explanations and enabling customers to self-serve answers to procedural questions without opening a support ticket or scheduling a call.
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Tango
Freemium
Tango is a workflow documentation tool that captures your browser and desktop actions in real time and instantly turns them into beautiful, shareable step-by-step guides with annotated screenshots, making it simple for CS and enablement teams to create product tutorials and SOPs without any design or writing effort. Unlike screen recording tools that produce videos customers must scrub through, Tango creates interactive, searchable documents that customers can scan quickly to find the exact step they need without watching the entire recording from the start. Tango integrates with Notion, Confluence, HubSpot, and Chrome, and its AI can automatically generate descriptive titles and summaries for each captured step, further reducing the time from process completion to published customer-facing documentation that reduces support burden.
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Canny
Freemium
Canny is a customer feedback and product roadmap management tool that helps SaaS companies collect, organize, and prioritize feature requests from customers and internal stakeholders in a transparent and structured way. Customers submit and vote on feature requests through a public or private Canny board, giving product teams a quantitative signal of demand for each idea along with qualitative context from the customers who need it most. Canny integrates with Jira, Linear, Salesforce, HubSpot, and Slack to connect feature request data with the MRR and account tier of requesting customers, enabling product managers to prioritize the roadmap based on revenue impact rather than just vote count, and automatically notify customers when their requested feature ships to close the feedback loop.
⭐ Top 10 Best Customer Success AI Tools
See our curated list of the highest-rated Customer Success AI tools
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