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Stonly

Customer Success AI Freemium

Stonly is an interactive guidance and knowledge management platform that helps customer success, support, and product teams create branching step-by-step guides that adapt to each user's specific situation and answers. Unlike static help articles, Stonly guides ask users qualifying questions and then show only the relevant steps based on their responses, dramatically reducing the time it takes for customers to find solutions and lowering the volume of repetitive support tickets reaching human agents. Stonly integrates with Zendesk, Intercom, Freshdesk, and HubSpot to embed intelligent guides directly into support workflows and product interfaces, and its analytics show exactly where users drop off in each guide so content teams can continuously improve resolution rates.

💰 Pricing
Freemium
📂 Category
Customer Success AI
🏷️ Tags
interactive guides, knowledge base, customer support, self-service, onboarding
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