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Luma Knowledge by Serviceaide

Search Paid

Luma Knowledge is an enterprise knowledge management platform from Serviceaide that federates information scattered across systems such as ITSM tools, HR portals, Salesforce, SharePoint, and Confluence into a single virtual knowledge base without requiring content to be migrated. It uses natural language processing to normalize and unify content from these different sources, automatically generating topics and metadata to improve findability, and builds a knowledge graph that links articles, their usage patterns, and the relationships between them. On top of this foundation, Luma Knowledge offers an embeddable AI-powered search and explore widget that can be placed inside existing applications, conversational guided search that asks clarifying questions to route users to precise answers, and automatic FAQ generation, designed to work alongside Serviceaide's Luma Virtual Agent for end-to-end self-service.

💰 Pricing

Paid

📂 Category

🏷️ Tags

enterprise search, knowledge management, knowledge graph, itsm, ai search

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