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Sentisum

NLP Paid

SentiSum is an AI-powered customer feedback analytics platform that helps support and CX teams understand why customer sentiment is changing across channels such as support tickets, reviews, chat transcripts, and surveys. It uses natural language processing to automatically tag and cluster feedback into themes and root causes, going beyond simple positive or negative scores to surface the specific issues driving satisfaction or frustration over time. The platform connects with helpdesk and CRM tools to ingest conversation data continuously, then presents trends through dashboards that highlight emerging problems before they escalate into widespread complaints. SentiSum is aimed at customer support and product teams who want to reduce ticket volume and churn by addressing the underlying causes of negative sentiment rather than just responding to individual complaints after the fact.

💰 Pricing
Paid
📂 Category
NLP
🏷️ Tags
sentiment analysis, customer feedback, support analytics, nlp, ticket tagging
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