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Level AI

NLP Paid

Level AI is a conversation intelligence and quality assurance platform for contact centers that uses semantic AI and natural language understanding to analyze one hundred percent of customer interactions across voice, chat, and email. Rather than relying on keyword matching, its semantic engine identifies customer intent, sentiment, and emerging issues, automatically scoring agent performance against custom QA scorecards and surfacing coaching opportunities without manual call sampling. The platform includes generative AI features such as automatic interaction summaries, real-time agent assist that pulls answers from a company's knowledge base during live conversations, and an API for pushing conversation data into existing analytics and business intelligence tools. Level AI's models are trained on each client's own business data and support transcription and semantic analysis across more than one hundred languages, with SOC 2, HIPAA, GDPR, and PCI compliance for enterprise deployments.

💰 Pricing
Paid
📂 Category
NLP
🏷️ Tags
conversation intelligence, contact center ai, semantic analysis, agent assist, quality assurance
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