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Clootrack

NLP Paid

Clootrack is an AI-powered customer experience analytics platform that analyzes unstructured customer feedback at scale, drawing from reviews, surveys, social media, forums, and call center transcripts. Using aspect-based sentiment analysis, it identifies not just whether sentiment is positive or negative but pinpoints which specific themes, products, or moments are driving that sentiment, tracking intensity across a granular scale rather than a simple polarity score. The platform combines automated AI/ML pipelines with expert human review to reach high accuracy on noisy, real-world data, and offers customizable dashboards that let CX teams drill down by topic, region, or time period. Clootrack is positioned for retail, banking, telecom, and consumer goods companies that need to understand the why behind shifting customer sentiment in order to reduce churn and improve satisfaction scores.

💰 Pricing
Paid
📂 Category
NLP
🏷️ Tags
sentiment analysis, customer experience, feedback analytics, nlp, cx platform
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