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Evaluagent

Customer Success AI Paid

EvaluAgent is an AI-powered quality assurance and agent performance management platform for contact centers and customer service teams that automates 100% conversation scoring, replacing the manual sampling process that typically reviews less than 2% of interactions. Its AI evaluates every call, email, and chat against the company's quality framework, identifying compliance risks, coaching opportunities, and top-performing behaviors that managers can then replicate across the team. EvaluAgent's closed-loop coaching workflow connects quality scores directly to personalized learning assignments, ensuring agents receive targeted training on the specific skills where their actual performance falls below standard rather than generic refresher content.

💰 Pricing
Paid
📂 Category
Customer Success AI
🏷️ Tags
QA automation, contact center, agent coaching, quality management
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